Return & Refund Policy

1. Our 7-Day Return Policy

We want you to be happy with your purchase. If something is not right, you may return most items within 7 days of receiving your order for a refund or an exchange.

2. Conditions for a Return

• The item is unused and in the same condition you received it.
• It is in the original packaging with all accessories, manuals and the box.
• You can show proof of purchase (order ID, receipt or the phone number used to order).
• The request is made within 7 days of delivery or in-store purchase.

3. How to Start a Return

Contact us with your order ID and the reason for the return:

• WhatsApp us at +254118879929
• Call +254118879929
• Email info@epicstoresales.co.ke
• Visit us at Cargen House, Harambee Avenue, Nairobi CBD

We will confirm the return and tell you the next steps, including whether the item should be brought to the shop or sent back by courier.

4. Refunds

Once we receive and inspect the returned item, we will process your refund within 5–7 business days to your original payment method (M-Pesa, bank transfer or cash, as applicable). We will notify you by phone or WhatsApp once the refund is issued.

5. Exchanges

If you received a faulty or wrong item, we will exchange it at no extra cost, subject to stock. If the item is not faulty, an exchange can still be requested within 7 days provided it meets the conditions in Section 2.

6. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened or used:

• Earphones, earbuds and headphones that have been opened or worn.
• Screen protectors and similar applied accessories.
• Items damaged by misuse, accidental damage or unauthorized repair.
• Software or digital products once delivered.

7. Warranty

All genuine products carry the manufacturer's warranty. For warranty claims after the 7-day return window, contact us with your proof of purchase and we will guide you through the manufacturer's service process.

8. Contact Us